Unfortunately, we cannot offer refunds for products at this time. We will offer exchanges on a case-by-case basis if the product arrives damaged or broken. Please take clear pictures of the shipping container and how it arrived, the product still inside the packaging, and finally an image of the breakage. To request an exchange, please send us an email at support@theardentvegan.com. Provide your order number and attach the requested images and we will get back to you within 48 hours.
We look forward to being able to improve this policy as we continue to grow the company.